Website Care Plans

The bottom line is technology evolves weekly if not daily and the software (PHP, WordPress, and third-party plugins) that runs your website needs to keep up.  The most important reason is to address vulnerabilities such as security issues and bugs. Even though the updates are highly recommended, there is no guarantee that an update will not break a website or that the currently installed plugins will continue to work. A trained website professional will immediately know what action to take when something goes haywire.

Of course. You can fix your car yourself, too. But do you have the time and technical know-how? Wouldn’t your time be better spent working on your business?

Absolutely! New clients looking for a long-term partnership are always welcomed. Depending on the current condition of your website when you enroll in one of our website maintenance plans, we may require a website audit package be purchased and completed before we can migrate your website to our servers. We'll provide you with an audit report and discuss any potential concerns we may have.

We assist with the maintenance of most websites; however, we specialize in WordPress websites. Find out if your website runs on WordPress?

Unfortunately, you cannot. Support time is designed to reserve your place in our schedule and our resources, therefore it does not roll over.

In short, yes it can. But that’s not recommended. We use and recommend G Suite for Business as a powerful email option.

Moving hosting providers does not have to be a traumatic experience:

1.  Signup for a Managed WordPress Hosting account with us. Once we receive payment we will setup your account and send you the details you need to upload your files or simply submit a support ticket and we can handle the migration for you.

2. Make sure you have a backup of your website's files.

3. Access your domain registrar's account and update your domain's DNS to point to our nameservers:
ns1.agatefirecreative.net
ns2.agatefirecreative.net

It may take between 12 and 72 hours for the DNS to fully update to point to your new online home. You can check this online using this free DNS checker, simply enter your domain name and select NS (nameserver) in the dropdown.

4. Once the DNS has updated you should contact your former hosting company to cancel your account. If you have any issues moving hosts please contact our support team.

We know strategizing and brainstorming works best on the phone or on a video/screen share call. We are here to partner with you to strategize on the focus and trajectory of your website for growth and improvements.

It's your time to use as you need.  We've provided a convenient Strategy Session scheduling link for you to choose a time that's most convenient for you.

Our servers are located in Ann Arbor, Michigan.  You can read about our latest server upgrade on our blog, We've upgraded our servers & how it benefits our clients.

Not at all.  However, our pricing assumes web hosting on our private VPS server. This server is optimized for WordPress and our workflow. Since using other servers usually requires a change in our workflow (and makes tasks take longer as a result), there is no discount if you choose not to host your website with us.

There is no contract for any of our WordPress Support Plans and you are free to cancel any time. All support plans are offered on a subscription basis.  Simply request a cancellation via email, and we will stop the next payment within 48 hours.

Clients subscribed to a website care plan and clients on active projects get first dibs on our available time. If you need help with your site but are not an active client, feel free to get in touch by submitting a support ticket, but note that turnaround time is often at least a few weeks and sometimes much more.

We do not offer social media management services.  We specialize on the design, development, management, and support of high-quality WordPress websites.